# Frequently asked questions about cicora.ai

Source: https://cicora.ai/en/docs/faq

Check current models, prices, payment methods, and operation states in the cabinet instead of relying on old numeric examples.

## Account access


**How do I create an account?**


Register with email and a six-digit verification code, or continue with Google. The complete flow is in [Account and access](/en/docs/account-access).


**What if the email code does not arrive?**


Check the address and spam folder, then request a new code when the control becomes available. Only the newest code remains valid.



## Balance and usage


**Is Cicora a subscription?**


Cicora uses prepaid metered billing. Confirmed usage is charged against the active workspace's USD balance; see [Usage and costs](/en/docs/usage-costs).


**How do I top up?**


Open the active workspace's [Balance](https://app.cicora.ai/balance), choose an amount in USD, and complete the secure card checkout. Use only the payment methods shown there.


**Why is part of the balance reserved?**


Before a request, Cicora temporarily holds an estimate. After settlement, confirmed usage is charged and the unused portion is released under [Balance and top-ups](/en/docs/billing-balance).



## API and models


**Which base URL should I use?**


OpenAI-compatible clients use `https://api.cicora.ai/v1`. Claude Code receives `https://api.cicora.ai` without `/v1` because it appends the Messages path.


**Where can I find current models and prices?**


Use the [model catalog](https://app.cicora.ai/models) or `GET /v1/models`. Copy the exact model ID and inspect its current capabilities before sending a request.


**Can browser code call the API directly?**


Do not put a platform key into frontend source or a public browser bundle. Call the API from a trusted backend and keep the key in protected configuration.



## Teams and support


**Are balance, keys, and usage shared in an organization?**


They belong to the active organization. Its keys spend its balance and its requests appear in its Usage view. Personal and organization workspaces remain separate.


**How do I contact support?**


Use the [Contact](/en/contact) page. Include the public error code, model ID, time, client, and masked key prefix, never a complete key or verification code.

## FAQ

### What is cicora.ai?

cicora.ai is a multi-model AI workspace and compatible API for chat, text, images, video, coding tools, and teams. Start with the [overview](/en.md), [documentation](/en/docs.md), or [model catalog](/en/models.md).

### How is usage billed?

Confirmed usage is charged in USD from the active workspace's prepaid balance. Use the live catalog for current model prices and the [usage guide](/en/docs/usage-costs.md) for settlement details.

### Which protocols and integrations are available?

Documentation covers OpenAI-compatible Chat Completions and Responses, Anthropic Messages, image interfaces, Claude Code, OpenCode, and Codex CLI. Compatibility does not imply support for every upstream parameter.

### Which sources are authoritative and current?

For model IDs, availability, capabilities, limits, and prices, use the [live catalog](/en/models.md). For API behavior, use the matching [documentation page](/en/docs.md). Never include API keys, private workspace data, or preview URLs in public documents.