Updated October 13, 2026
Workspace balance
cicora.ai uses a prepaid balance denominated in USD. A successful top-up credits the selected workspace after the payment has been independently confirmed by the backend. A checkout redirect or browser success page alone does not credit the balance.
Checkout
Card checkout is hosted by Dodo Payments. Payment-card details are entered on the provider's secure page and are not collected or stored by cicora.ai. The provider may display taxes, local currency conversion, or payment-method charges before confirmation.
Usage charges
Model and feature usage is charged against the active workspace balance using the price shown by cicora.ai for that operation. Different models and media settings can use different billing units. A request can fail before or after contacting an upstream provider; the product's recorded usage and ledger determine the final charge.
Promotions
Promotional credit, when offered, is recorded separately from paid balance and may have campaign-specific eligibility or reversal rules. A payment refund can reverse related promotional credit where the applicable promotion requires it.
Questions
For a payment investigation, email info@cicora.ai with the account email, workspace name, approximate time, amount, and the non-secret payment identifier shown by the product. Never send a complete card number, security code, password, or API key.