Updated October 13, 2026
Requesting a review
Email info@cicora.ai from the account address with the workspace, payment identifier, amount, date, and reason for the request. Do not send payment-card details or account secrets.
Review
Refund eligibility depends on the verified payment, balance, usage, provider status, and applicable payment rules. Submitting a request does not automatically approve a refund. We may ask for information needed to verify account ownership and the payment.
Refunded payments
When the payment provider confirms a full or partial refund, the corresponding amount is reversed from the cicora.ai workspace balance. If some of that balance has already been used, the workspace balance may become insufficient for further paid requests. Related promotional credit may also be reversed when required by the promotion's rules.
Processing time after approval depends on the payment provider, card network, and issuing bank.