This page describes purchases of Cicora’s own software service from RIZZ TRADE. Detailed provisions appear in the Terms, Billing and Credit Rules and Refund Rules.
Subscriptions and API usage
A Subscription provides access for the paid period with the features and limits of the selected plan. A separate prepaid API Balance is consumed by actual use of the selected models and features. Subscription allowance is not a monetary API Balance. Each product’s scope and current rates are available in Plans and the Model Catalogue.
Order confirmation
Before confirmation, the Order shows the product, price, transaction currency, period or purchased volume, applicable taxes, material conditions and total payable. The bank transaction currency is specified in the Order; a reference price in another currency does not replace the final amount. Where the card issuer converts currency, its exchange rate applies.
Payment uses a method available for the particular Order, country and device. Selection and confirmation take place in the secure payment interface of the bank, acquirer, wallet or app marketplace. Enter card details and bank confirmations only in the designated payment form.
Automatic renewal discloses the billing frequency, amount or its disclosed calculation method, and cancellation route. Automatic API top-ups require separate authorisation specifying the amount, threshold and available controls. Saving a payment instrument alone does not authorise all future purchases.
Providing access
The service is delivered electronically in the Cicora Account after successful payment is confirmed and the applicable Order conditions are met. No physical product, shipping, customs clearance or tangible medium is required. The Order confirmation and transaction record allow the amount, status and purchased product to be checked.
A browser redirect to a success page does not itself replace confirmation from the acquirer. A transaction may remain pending while it is checked. If a confirmed payment has not activated access or credited the Balance, send the transaction ID, date, amount and Account email to support@cicora.ai; corrections and applicable refunds follow the Refund Rules.
Managing purchases
Cancel renewal through an available Account control or by contacting support@cicora.ai. Cancellation preserves the paid period and stops the next renewal. Marketplace subscriptions are managed in the relevant marketplace. Automatic API top-ups are disabled separately. Cancelling renewal, deleting an Account and requesting a refund are separate actions.
Where a refund ground exists, the refund is processed against the original transaction under applicable law and the payment route’s rules. Support does not request banking secrets to review a claim. A payment provider does not become the supplier of Cicora’s software service: RIZZ TRADE handles claims about its delivery.