Version dated 16 September 2026. These rules apply to RIZZ TRADE digital services purchased through Cicora together with the Cicora Agreement and the Billing Rules.
1. General rule
1.1. Payments for a Subscription, prepaid API Balance, and additional Credits are generally non-refundable. The existence of unused balance, an ordinary change of mind, a forgotten renewal, or subjective dissatisfaction with a correctly operating Model does not by itself create a guaranteed refund right.
1.2. The exceptions are listed below. They include mandatory Consumer rights, payment errors, non-provision of the Service, and other expressly stated grounds. An unlimited rule that “refunds are unavailable under any circumstances” does not apply. A Technology Provider’s procurement rules do not remove RIZZ TRADE’s obligations to its Customer.
1.3. A free bonus is not refunded in cash. A refund for a paid service is assessed by reference to the original purchase, its actual price, the part provided, and applicable law. We do not use a current higher price artificially to reduce a refund due for an earlier purchase.
2. Subscription and automatic-top-up cancellation
2.1. Cancel renewal through the available Account function or by sending a request from the Account email to support@cicora.ai. State that the requested action is to stop future renewal. The Subscription remains active until the end of the already paid period and is then not renewed unless a refund or other lawful termination takes place.
2.2. Cancelling the next period is not an automatic cancellation of a part already provided and does not guarantee a refund for the current month. If payment has already occurred, it may be challenged on the relevant ground, but later cancellation does not itself make it erroneous.
2.3. Authorisation for automatic API-Balance top-up is cancelled separately from a Subscription. A saved card, Subscription authorisation, and top-up authorisation are different actions. After effective withdrawal of authorisation, no new charges are made under it; an operation initiated earlier is assessed by the time and circumstances of authorisation.
2.4. An app-store Subscription must be cancelled in the relevant App Store or Google Play. Deleting a Cicora Account does not always cancel charges managed by a store. Support explains the applicable channel without falsely implying authority to refund every store payment independently.
3. Erroneous and unauthorised payments
3.1. A confirmed duplicate charge, incorrect amount, or charge without an agreed Order is corrected to the relevant extent. Review compares the Order, authorisation, payment identifiers, amount, currency, and provider records. Correcting one transaction does not mean that all other lawful Account purchases are refunded.
3.2. If an unauthorised transaction is suspected, secure the Account immediately and contact both your bank and Cicora support. The matter is considered under applicable law and the bank’s procedure. Correct use of a password alone must not be treated as sufficient grounds to deny protection provided by law.
3.3. Do not send a full card number, CVV/CVC, PIN, password, or one-time bank code. For an initial request, the Account email, Order identifier, date, amount, and description of the circumstances are sufficient. Additional verification of identity and payment ownership must be proportionate.
4. Non-provision and defects
4.1. If a confirmed purchase is not activated, purchased volume is not credited, Cicora’s own error causes incorrect usage, or paid functionality materially fails to match its description, provide the operation information. We verify the facts and offer the correction, repeat performance, price reduction, or refund required by law.
4.2. For a partially completed request, actually provided processing and the disclosed billing procedure are taken into account. A client-connection failure and a failure in which the Result was not delivered through the platform’s fault are not automatically the same. A Technology Provider’s invoice alone does not prove that the User received the promised Service.
4.3. An unverified or subjectively unsuccessful AI response is not necessarily a legal defect in the software Service. However, a general AI-error disclaimer cannot exclude established non-conformity with promised functionality, a false description, or a mandatory digital-service warranty.
5. Termination of access and change to a paid product
5.1. If a paid service or access is finally terminated without breach by the User, the unprovided prepaid part is settled. This also covers termination where the Service cannot continue because a provider withdraws or a legal restriction applies. An available replacement of an individual Route that preserves the agreed material capabilities does not by itself mean that the entire Service has been terminated. Volume properly used does not automatically become refundable. Where necessary, amounts paid for the access period and separately purchased units are distinguished.
5.2. If a material reduction of the Service or a change to an active agreement gives the User a legal right to terminate the agreement and recover the unprovided part, that right remains. A price increase only for the next period normally permits cancellation of future renewal; it does not automatically recalculate past months.
5.3. Blocking for a proven breach does not create an independent right to refund all remaining usage. However, a Balance may not be confiscated contrary to mandatory law. An erroneous block may be appealed; refund consequences are considered after review of the ground and relevant operation.
5.4. Ordinary Account closure by the User does not by itself replace a mandatory refund ground. If a lawful claim is made before deletion, it is not lost merely because interface access ends. Records necessary for the claim are retained to the permitted extent.
6. Mandatory Consumer withdrawal rights
6.1. A Consumer in the EU, EEA, and United Kingdom has the withdrawal rights established for the relevant distance contract, usually including a fourteen-day period. The period starts and is extended in cases provided by applicable law; absence of mandatory information is not cured by a simple link to this document.
6.2. To begin a continuing service before that period ends, a separate express request from the Consumer is used. On subsequent withdrawal, only the lawful proportionate cost of actually provided service may be retained if the necessary conditions for retention are met. The first request or top-up is not a universal waiver of all remedies.
6.3. For separate digital content not supplied on a tangible medium, an exclusion from the withdrawal right applies only where law permits and all requirements are met, including required express consent to start, acknowledgment of loss of the relevant right, and confirmation of the agreement. These rules cannot automatically be extended to every continuing Subscription merely because it is described as “digital.”
6.4. In other countries, the relevant mandatory time limits, warranties, and remedies remain available, including non-excludable Consumer guarantees in Australia and New Zealand and applicable rights in other markets. Cicora’s voluntary policy does not replace them with a less favourable regime.
7. App stores and individual decisions
7.1. The grounds for a refund, the party processing it, and the request procedure for an App Store or Google Play purchase depend on the payment channel and mandatory law. A request is sent to the party authorised to process that purchase. If a provider requires a particular Order identifier, support explains where to find it without requesting card secrets.
7.2. Cicora may individually approve a refund in a documented exceptional case even where it is not mandatory. Review does not create a general promise to refund every unused payment or repeat such a decision in the future. The terms of an approved decision are communicated to the User.
7.3. Corporate migration, credit, or special procurement promises of other companies do not become part of Cicora unless expressly offered in our Order. A request is considered under the User’s agreement with RIZZ TRADE, not under RIZZ TRADE’s rights as a customer of another service.
8. Request, documents, and timing
8.1. Send the following to support@cicora.ai: the requester’s name, Account email, Order/payment ID, date, amount and currency, requested action, and information relevant to the ground. For an API error, request ID, Model, and time are useful. Do not send excessive personal files where identifiers are sufficient.
8.2. Where withdrawal without giving a reason is available, no reason needs to be stated. You may write: “I give notice that I withdraw from the agreement for Order [number], purchased on [date]. Name [name], Account email [email], date of notice [date].” Another unambiguous notice, an applicable standard form, and a withdrawal function required by law on the website are also accepted.
8.3. An ordinary renewal-cancellation button does not replace a mandatory online withdrawal function where law requires one. Support must not intentionally direct the User through repetitive actions in order to impede a request.
8.4. A refund to which the User is entitled is made without undue delay within the period established by law. For applicable mandatory Consumer withdrawal in the EU, EEA, or United Kingdom, the period usually does not exceed fourteen days from notice. A separately approved non-mandatory refund is made within the time stated in the decision, while preserving mandatory rights.
8.5. The time for review and initiation is not the same as the date funds appear at the issuing bank. We communicate status and an available refund identifier. If a necessary confirmation is absent, we explain what information is needed; this does not permit us artificially to restart a mandatory period.
9. Method, amount, and card dispute
9.1. A refund is made through the original transaction, in the original transaction currency, and to the original payment method where required by applicable law and bank rules. For a closed card or separate bank route, the lawful procedure established by the servicing party is used. An arbitrary transfer to a third person or payment in cash is not offered.
9.2. The amount is determined by the documented paid and unprovided part, applicable law, and terms of the relevant purchase. Free bonuses are not paid separately in money. Unjustified penalties and deductions are not imposed, and Cicora’s costs to a provider do not automatically become the User’s costs.
9.3. If a dispute is already open with an issuer or an amount has already been returned through a dispute, actions are coordinated with the payment provider so that duplicate recovery does not occur. We do not require a waiver of lawful rights as a condition of initial review. If a refund is denied, we communicate the ground and available method of reconsideration.
9.4. Provider contact details: RIZZ TRADE Limited Liability Company / “RIZZ TRADE” LLC, TIN 312432714; support@cicora.ai, +998 90 051 48 40. The right to contact a bank, competent authority, or court remains.